This statement discloses the privacy practices and policies for CL CARBONLIFE® website. If you have any questions about these practices and policies, please email us at [email protected].
CL CARBONLIFE® respects your personal privacy and the protection of your personal information is critical. If we request your personal information, we will ensure you are aware of the purpose for collecting this information. Under no circumstances, without your permission, will we lend or sell your information to anyone for any purpose.
INFORMATION COLLECTION, USE, AND DISCLOSURE
Information gathered on our site falls under the following categories:
- Aggregate Site Use Information
- Online Order Information and Security
- Subscriptions, and Events List Information
AGGREGATE SITE USE INFORMATION
Much of the information CL CARBONLIFE® collects is “aggregated” — meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We record information about the pages viewed by all of our website visitors. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks.
In certain circumstances, CL CARBONLIFE® may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and enquiry or complaint details.
These aggregate data may be used to assess our website, improve user experience, plan site improvements and our products, to run competitions, process payments and refunds, complete registrations, verify your identity and protect our lawful interests.
COOKIE USE
We do use cookies on our website to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.
There are simple ways to either refuse all cookies, or accept them each time they are offered.
ONLINE ORDER INFORMATION AND SECURITY
If you place an order online, we only request the information needed to complete the processing of your orders and billing. We also share our users’ personal information with outside shipping companies and credit card processing companies in order to bill and ship your order, but we do not provide any more information than necessary for these purposes. We may also use the information to contact you regarding your order. CL CARBONLIFE® utilizes a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We only store personal information in electronic form.
OUR SITE SECURITY
We use appropriate security safeguards to protect your personal information against loss, theft, and unauthorized access. Any personal information you provide to CL CARBONLFE® is exchanged on a secure server. The encryption process protects information, such as your credit card number, and billing and shipping information by scrambling it before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
FRAUD PREVENTION
We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honor your privacy.
CL CARBONLIFE® reserves the right to co-operate with local, national, or international law enforcement or other authorities in the investigation of improper or unlawful activities and this may require the disclosure of personal information. If such an investigation requires disclosure of personal information kept in our records, we may be required by law to cooperate. We also reserve the right to report improper or unlawful user activities on our site, which may require the disclosure of personal information relating to those individuals conducting such improper or unlawful activities.
CHANGES TO THIS PRIVACY POLICY
CL CARBONLIFE® may update this privacy policy in the future. We will notify changes to this privacy policy by placing a prominent notice on our website. All changes will remain in compliance with federal and provincial privacy legislation.
